Moore's Furniture

I recently bought a furniture set from Moore's. Everything was great for about two hours after we got the mattress on the bed, but the bed soon broke on the top left and bottom right. I was unhappy and emailed Moore's. Once they got the email the next morning, they contacted me immediately and repaired the issue the same day. Unfortunately, a few days later, the bed broke on the top right side. Again, I emailed them, all frustrated. So once more, as soon as they got the email, they reached out. They offered me a couple of options, and I said that I just wanted the bed to be taken away. No issues or arguments- they came out the same day to get the bed out and let me know the refund for it would arrive in about two weeks. We did keep the bedside tables, chest, and dresser w/mirror, though, as those had no problem. In the end, I ordered a metal platform off of Amazon as well as a fabric headboard since I'd be hard pressed to find wood that matched exactly. The moral of the story isn't that Moore's sells bad furniture or not to buy from them; quite the opposite actually. I hope that, from my story, you're able to see how proficiently and professionally Moore's handled a bad situation that was beyond their control. While I'd usually consider myself relatively easy to deal with, I did not present my best face with Moore's, yet they never responded negatively, only with helpfulness and expedience. I would absolutely recommend Moore's, and the remaining furniture that I have is simply lovely. If you have an issue, Moore's will take care of you, plain and simple.

I highly recommend Moore's if you are looking for quality furniture. My new sofa and chair were just delivered. Delivery guys Mike and Steve were awesome. They were careful and courteous, and even moved my other furniture back. My salesperson, Linda Christy was very patient with me as it took me forever to choose the right fabric for both pieces. I also like that the sales people let you browse instead of following you thru the store. If you need help, they are there. I have purchased most of my furniture from Moore's and will continue to return.

The customer service with the Moore's team is excellent. So happy i chose to buy from a local business. Highly recommend this furniture store. Sales team is very good too. Helpful, patient and not pushy. The delivery men including Darrell were very professional and helpful. Darrell had to come back for a need to tweak some hardware. He is very capable, friendly and experienced. I will buy from Moore's again!

We bought a dining room set from Moore’s in November. Had visited the showroom several times before, so knew exactly what we wanted, same as the display model on floor. Exactly same. We were there with our salesperson for 3 1/2 hrs. At most parts you wanted to help the salesperson, as a matter of fact my husband did, such as finding wood sample, that salesmen couldn’t locate etc. Worse experience we ever had. Okay, we got passed that, figured he had a bad day. Called to check on furniture delivery schedule, as we were told February or March. No response, was told they left voicemail, which we did not receive and were going to check again but of course never got that response either. Called today asking if our salesperson could tell us the exact color of our chair cushions as we wish to purchase rug. Read him the specific color code on invoice, was going to get right back to us. That never happened either. They have great products but need some better sales-personal and management. Our last purchase from Moore’s. Hoping that when furniture comes in it is right because don’t know how anyone can read what the sales person scribbled on our receipt. .

I had a great experience at Moore’s Furniture in Chester Springs. This was my first visit to Moore’s. I went with the intention of scoping it out and moving on to other stores to do some comparison shopping. I was introduced to my sales consultant, Bob Roberts. Bob and I discussed my needs, and I went exploring. Bob was the best type of sales consultant. He was usually in the vicinity when I needed him, but he never hovered. He was able to answer all of my questions and explain differences between prices of different pieces. In a very short time I determined I could end my shopping trip. I found exactly what I was looking for at Moore’s and had no need to continue my comparison shopping! All items I ordered were in stock and were delivered within a week of my purchasing them. A great experience at Moore’s Furniture with Bob Roberts!

Such a great experience here! Linda was so incredibly helpful in the Limerick location and we found the perfect dining table + chairs for our apartment. The delivery process was quick and seamless and the team that brought up the furniture were incredibly kind and quick, as well. Overall, a great place to purchase furniture from and we’ll continue to visit Moore’s in the future whenever we need furniture.

Loved shopping at Moore's! At the start, I was impressed by the website. The "about" section really sold us. We like American made, family owned, customer focused, smaller businesses. Moore's is exactly that! They have SO MANY beautiful couches to choose from, it would have been so difficult to choose without our list of needs. We brought our 5 year old who loved the cookies and the kid's section. The employees were kind and knowledgeable. Elaine helped us with a tape measure and staying present/checking in while we browsed for more than an hour. She did an excellent job of making sure we had our needs met without that high-pressure, on you like a shadow, sales technique you get elsewhere. We had intended to visit many stores and really take our time selecting a new couch, but Moore's was our first and last stop!